Below are frequently asked questions, you may find the answer for yourself.
If you can’t find the answer to your question please contact us from here.
WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
IS YOUR SITE SAFE AND SECURE?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
WHERE DO I ENTER MY DISCOUNT CODE?
During the,
- cart page, look for a box on the left side from the cart total section
- checkout page, look for a box above your order summary
Enter your code and click ‘APPLY COUPON’ then watch the magic happen. Remember allcone.com, only one discount code can be used per order!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Shipping location from Sri Lanka: 3-7 working days
Shipping location from China: 30-50 working days
All delivery times do not account for any unforeseen delays on the courier’s end.
HOW MUCH DOES SHIPPING COST?
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
Colombo inner(Colombo 1-15): LKR199
Colombo outer: LKR249
Gampaha district: LKR249
All other districts: LKR279
HOW DO I RETURN MY ITEM(S)?
Just call or send us an email within 24hr from the day you receive your parcel saying you’d like a return. Then, we’ll send you step-by-step instructions for returning your item(s).
Please note: As soon as we receive your returned item(s), we will initiate a replacement or a refund of the purchase price of your items (excl. the delivery fee in case you paid for delivery).
more details here.
here: ඉංජ, ඒයි, ඔන්න, මුබ, මෙතැන, මෙන්න, මෙහි, මෙහිදී, මෙහේ, මේ ස්ථානය, මොබට
HOW DO I JOIN THE RESELLER PROGRAM?
It’s super simple! In order to join our exclusive Reseller Program visit the following page. We are so excited to welcome you into our inner crew!
WHAT IF I HAVE OTHER INQUIRIES?
A buyer’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at info@allcone.com and we’ll get back to you as soon as we can.
Don’t forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!
